These Terms of Service govern access to and use of Echother, a platform to create, manage and sell AI automations, operated by Alber Ibarra, an individual domiciled in Colombia (hereinafter, “Echother” or “we”).

By creating an account or using Echother you accept these Terms and our Privacy Policy. If you use Echother on behalf of an agency or another organization, you represent that you have the authority to bind it.

1. The service

Echother allows agencies and professionals to send a bot to their meetings, transcribe them, detect processes that can be automated, generate and run workflows, send priced proposals, charge their clients through their own payment account and offer them a dashboard to view and adjust their automations.

2. Accounts and teams

You must give us truthful information and keep it up to date. You are responsible for protecting your credentials and for all activity that occurs in your account, including that of your team members. The number of members depends on your plan.

3. Trial, plans and payments

We offer a free 7-day trial. You choose your plan at the start and, when the trial ends, the chosen plan is charged unless you cancel beforehand. Subscriptions renew automatically every month or every year, depending on what you choose, and are charged in advance through Dodo Payments. Each plan has usage limits, such as bot minutes, workflows and storage, which are shown on the pricing page. We may change prices by giving you at least 30 days’ notice. You can cancel at any time and the cancellation takes effect at the end of the period already paid. Except as required by applicable law, we do not issue refunds for partial periods.

4. Your relationship with your clients

Echother is a tool. You are solely responsible to your clients for the proposals, prices, delivery, support and contracts you enter into with them. Charges to your clients are processed in your own Stripe or Wompi account; Echother is not a party to those transactions and does not receive those funds. The client dashboard is offered on your behalf.

5. Recordings and third-party data

Before recording a meeting or connecting a client’s apps, you must inform the people involved and obtain the authorizations required by law. With respect to that data you are the data controller and Echother acts as processor, as described in the Privacy Policy.

6. Acceptable use

You may not use Echother to: engage in illegal or fraudulent activities; send unsolicited bulk messages or messages that violate the policies of WhatsApp, Google or other providers; record people without their authorization; distribute malware; circumvent your plan’s limits or security measures; directly access the automation engine or reverse engineer the platform; or resell access to Echother as your own product. You can, however, sell your clients the automations you build with Echother.

7. Ownership and content

You retain ownership of your content: recordings, transcripts, your clients’ data, workflows and proposals. You grant us a limited license to host, process and display it solely for the purpose of providing the service to you. Echother retains all rights to the platform, the software, the brand and their improvements. If you send us feedback or suggestions, we may use them without any obligation to you.

8. AI-generated results

The findings, workflows and texts that Echother generates are produced automatically and may contain errors or omissions. You are responsible for reviewing them before activating an automation or sending it to a client.

9. Third-party integrations

Echother connects with third-party services such as Google, WhatsApp, Stripe, Wompi and others. Their use is subject to each provider’s terms. We are not responsible for their failures, changes to their APIs or interruptions, although we will do what is reasonable to adapt.

10. Availability

We work to keep Echother continuously available, but we do not guarantee that it will run without interruptions or errors. We may perform maintenance and change or withdraw features, giving you reasonable advance notice when the change significantly affects you.

11. Suspension and termination

You can close your account at any time. We may suspend or close an account if it breaches these Terms, if there is a risk to the security of the service or of third parties, or if a payment is overdue. When possible, we will notify you beforehand and give you the opportunity to export your information.

12. Disclaimer of warranties

To the extent permitted by law, Echother is provided “as is” and “as available”, without warranties of any kind, express or implied, including those of fitness for a particular purpose.

13. Limitation of liability

To the extent permitted by law, Echother will not be liable for indirect damages, loss of profits, or loss of data or business. Our total liability for any claim related to the service will not exceed what you have paid to Echother in the 12 months prior to the event giving rise to it. These limitations do not apply in cases of willful misconduct or gross negligence.

14. Indemnification

You agree to hold Echother harmless against third-party claims, including from your clients, arising from your use of the service, your content or your breach of these Terms or of the law.

15. Changes to these Terms

We may update these Terms. We will publish the new version on this page and, if the change is substantial, we will notify you by email at least 15 days in advance. If you continue using Echother after that date, you accept the new Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Colombia. In the event of any dispute, the parties will first attempt a direct settlement for 30 days. If this is not achieved, the dispute will be submitted to the competent courts of Colombia.

17. Contact

If you have questions about these Terms, write to us at hello@echother.com.